Some people need a lot of handholding! Seriously, it’s incredible.
I get the security thing. I was in a studio were we just created the whole log in for the customers and after they are set in and are familiar with the booking process, etc, they just change their password if they want.
So for starters I enrol them with a generic password, like ‘iloveyoga’ and then once they are into the system and familiar with it, they can change that password for something they’ll remember. As long as they know we’ve created their password and that they can change it in settings, I think it’s fine.
But it’s not a major thing to worry about, to be honest. I just want to make the process of getting into a class as easy as possible for people, and that sometimes means creating their own account and adding a free class, or a special package, etc.