Hi I'm James - founder of Smoothbook

Introduce yourself
#21

Hi James, my name is Marcos and I’m from a place called Shellharhabour in NSW Australia. I manage memberships and sign on for our local BMX club. On the back of COVID when we were able to resume sport I was looking for an online booking system that could help us manage our coaching and racing bookings so we could minimise face to face interaction and cash payments.

I found Smoothbook and since we started using it to manage our bookings, it has significantly improved the way we operate and helped us manage our COVID safe plan.

Being that we are a not for profit sporting club, we were looking for a solution that was free or as low priced as possible as all the money we take from coaching and racing goes back into running the club.

Thank you for providing such an easy to use booking solution.

Cheers, Marcos

#22

Thanks for the kind words, Marcos - really appreciated. And really rewarding to help out non-profits / volunteer organisations like yours - especially at this time. Please let me know if you need anything!

#23

Hi Marcos
Sounds really good. Nice to meet you.
Andrea

1 Like
#24

Hi!
I’m Sharon, my friend and colleague is Jenny. We’re just starting out in business together after meeting over 15 years ago. Jenny is in the north east of England, and I’m in the north west. We’re both teachers, polar opposites in our methods, the ages we teach etc. but we complement each other!

We’re just setting up in online tuition, and will offer 30 minute sessions to up to around 6 children on Zoom at a time, covering a range of themes including the school curriculum.

We’d like to hold sessions throughout the day for children who are home educated, flexi-schooled, or in different time zones, and after school for the children who are in full-time education in bricks and mortar schools. We’re struggling to figure out how to do Zoom sessions concurrently at the moment (another post!) but we’ll get there!

Enjoy the sunshine!
Sharon

#25

Great to have you here @Sharon_W1 !

1 Like
#26

Hi James

Can you please reply to support emails as businesses are losing money left right and centre due to your booking system failing to take payments and customers having issues booking due to error messages and extremely slow loading times

#27

Hi Gemma

James sold the company in January 2023 and it’s been downhill from there. I have been a loyal user but swapped to Bookwhen last September as the system was unsuable. To top things off they have tried to take a payment of over $500 today via Stripe - thankfully declined. I know of another user who has also had 3 attempts today - one over $6000 - I strongly suggest changing to another company and cancelling the credit card you use to pay for ad-free, (My ad-free has been cancelled since Sptemeber but they obviously still have my payment details on record and accessible)

EDIT Update - have now heard from Smootbook, apparently a security breach in Stripe.