Hope all is good… Posting from Galway, Ireland.
Firstly, I would like to say congratulations on this fantastic system you have developed. It has transformed our small gym business on how we manage our clients. We struggled with having too many members turn up for one class and then have no one turn up for the next - It was very frustrating. Smoothbook has allowed us is look ahead to plan our classes accordingly. It is also giving us feedback on what days and times are less popular for members which can help us provide a better experience by changing these times to suit.
A suggestion I have is on the page where you can see the list of clients who have booked into a specific meeting/class. This page currently has options to move/edit/delete beside each name but would it be possible to add a ‘Check-in’ button. This would allow us to monitor clients as they arrive. Our thoughts were to have an iPad installed at reception with that screen of the names showing. As people arrive they could see their name on the list and press ‘Check in’. At the moment we are tracking this by printing the page and having them sign their name beside the sheet.
Let me know your thoughts.
Thanks again for all the great work.
Mountbellew Fitness Centre