HI James I have previously sent you an email about this with details of the email address etc. This person pays monthly but when she tries to book she is asked how she is going to pay and the membership option does not come up. I get the same thing when I book her on and it shows in the listing as unpaid. It can’t be because she is due to pay another month as you said the ability to book does not run out after the membership is stopped. Can you please help. I will send the details to you by email again… Thank you.