The first time we have reached the waiting list phase - we are thrilled.
We had someone on the waiting list, but we weren’t notified of this (so we had no clue there was one person on the list). We only saw it when logging into the system and clicking “manage appointments”.
Then one person cancelled (we got notified of this) so the person on the waiting list did receive an email telling them a space had become available. So they booked it.
BUT - they did not receive a confirmation email and we did not receive their booking. It’s as if the booking never happened. So the system now shows 1 available space and 1 person on the waiting list.
When a third person tried to book, they were sent through to the waiting list, even though a space is available.
I’m confused - are we doing something wrong?