Waitlist emails being sent to junk

Smoothbook Support
#1

Hi

A few of my members are having problems with regards to emails going to their spam/junk folder.

They have marked as ‘not spam’ and added to contacts but it still goes to their junk folder.

Does anyone have any advice please?

Thanks in advance

#2

Hi @Sharon_W,

Sorry but there’s very little we can do about that on our side: it’s really up to people’s email clients how they filter incoming messages.

#3

Hi James,
Is there any chance the waitlist email template can be changed?
A few of our members see the subject of the waitlist email and they think they have guaranteed a spot in the class, I’d prefer it if it mentioned clearly they need to book this themselves?

Thanks,
Gemma

#4

Hi Gemma,

No problem I will put this on the list! It will probably take a week or two for this to be released.

Thanks.

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