What happens to class passes when I am closed?

Yoga + pilates studio
#1

Hi I am a yoga teacher just setting up smoothbook for the 1st time. I am going to be away for a week, which means no classes. My questions are

  1. If I am away will the class passes take this into consideration? Ie will it count the closed days as part of the passes which seems unfair on the students?

  2. If that is the case is there a way of extending people class passes to take into consideration the dates I am away?

Many thanks

#2

Hi Clair,

I am sorry but the answer to both of these questions is no. It would be difficult to handle this automatically but I think at least the expiry date should be editable. I will roll that out asap.

Thanks, James

#3

Brilliant thanks James. That will mean I can at least resolve the problem manually.

#4

Hi James do you know when editable expiry date on class passes might be available? Many thanks Clair

#5

Hi Clair,

I am sorry for the delay on this, the work has been finished and just needs some final testing. This will be released in the next day or two.

Thanks for your patience!

#6

Thanks for confirming James I will keep a look out.

#7

Hi @Clair_Y,

With apologies for the delay, this is now available on the customer page.

James