What is the best way to get support for Smoothbooks

Hey everybody, I’m currently trialing Smoothbooks in order to recommend it to a client. I’ve submitted a couple of questions about features via the online chat section of the site, and followed that up with an email to [email protected]. I think I’ve been waiting 7 days now without a reply.

I’m just wondering if this matches other peoples experience and if anybody knows the best way to get in touch with Smoothbooks at all? It looks like it will suite my clients needs but I have a few things I need to iron out and I can’t recommend it without knowing that there is some degree of support available when it’s needed.

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Hi Mark, James is the main person at smoothbooks who usually is pretty quick at answering questions - I’m surprised to hear you haven’t heard anything from him

James used to be quite fast at responding but recently - in the past few months - I’ve also noticed questions aren’t being responded to and I was wondering why myself. Does anyone know if James’s ok?